Speed Test — Troubleshooting
Speed Not as Expected
Several factors may slow your connection, resulting in lower-than-expected speeds. Try these simple suggestions below. But if your slower speeds persist, contact your broadband service provider to see if they can determine the issue. You can also learn more about the technical reasons why your speed may not be as expected on the Throughput section of our About Broadband Speed page.
- Be sure to stop any downloads or programs that may be using your connection while running the Speakeasy Speed Test.
- When using a wireless connection, there may be wireless interference. Try using a wired Ethernet connection instead.
- Try rebooting your modem or router and then running the test again.
Receiving a license expiration notice
This notice is in place to protect our speed test from being stolen and run, mirrored or framed into another website.
To remove this notice:
Be sure you're going to the URL above. We have software in place to block the speed test being used from any other domain name.
- Clear Your Cache/Speakeasy Cookies
We frequently update our speed test. You may have an older version of the Speakeasy Speed Test cached for your browser. Clearing your cache and/or cookies should make the license error disappear.
Adobe® Flash Errors
The Speakeasy Speed Test requires the newest version of Adobe's Flash Plug-in to be installed on the browser you are using.
Why does it say I need at least version 7 of Flash when I already have it?
We have also had reports from users of IE7 on Windows Vista that they had to specifically install the Flash Player ActiveX Control to get it working properly.
Default Browser Issue
A common situation in Windows has occurred where Windows will say an up-to-date Flash is already installed when you try to install an update for a browser that's NOT flagged as your "default browser". Make sure you're installing updates on the browser you're using, and not your default browser.
Adobe Flash Player 9 on Windows Vista IE 7
- Ad Block and Firewalls
Our speed test sends packets of empty data back and forth to your computer in order to test your line speed. Since we are a third party sending and receiving a tiny data packet from your computer to perform the test, some adblock or security services interpret this as an attack and will act accordingly. Temporarily lowering the severity should allow the speed test to work. Be sure to turn it back on before leaving our website!
- Inaccurate Dialup Results
Our speed test accurately checks broadband (DSL & T1) speeds using socket layer testing, or as fall-back, over HTTP. Dialup modems have a specific compression technique within them that may negate the speed test from allowing for an accurate result over dialup.
Saving Your Speed Test Results
Your most recent results are saved in Results History when tested on desktop or tablet. If you do not see a saved history, please make sure that cookies are enabled in your browser settings.