Speed Test Issues and Troubleshooting

Speed Test — Troubleshooting

Speed Not as Expected

Several factors may slow your connection, resulting in lower-than-expected speeds. Try these simple suggestions below. But if your slower speeds persist, contact your broadband service provider to see if they can determine the issue. You can also learn more about the technical reasons why your speed may not be as expected on the Throughput section of our About Broadband Speed page.

  1. Be sure to stop any downloads or programs that may be using your connection while running the Speakeasy Speed Test.
  2. When using a wireless connection, there may be wireless interference. Try using a wired Ethernet connection instead.
  3. Try rebooting your modem or router and then running the test again.

Receiving a license expiration notice

This notice is in place to protect our speed test from being stolen and run, mirrored or framed into another website.

To remove this notice:

  • http://www.speakeasy.net/speedtest
    Be sure you're going to the URL above. We have software in place to block the speed test being used from any other domain name.
  • Clear Your Cache/Speakeasy Cookies
    We frequently update our speed test. You may have an older version of the Speakeasy Speed Test cached for your browser. Clearing your cache and/or cookies should make the license error disappear.


Adobe® Flash Errors

The Speakeasy Speed Test requires the newest version of Adobe's Flash Plug-in to be installed on the browser you are using.

  • Why does it say I need to install a more recent version of Flash?
    We use the very popular JavaScript package SWFObject to detect Flash versions. The upgrade message is displayed if the version of Adobe Flash in your browser will not support the needs of Speed Test. Flash is used in Speed Test to display the map and test your connection.

  • I have a recent version of Flash, but it's still not working.
    Windows OS will sometimes state that an up-to-date version of Flash is already installed when you try to update for a browser that’s not flagged as your “default browser”. Make sure you’re installing updates on the browser you're using, and not your default browser. You can do this in your browser’s settings, under “plug-ins” or “add-ons”.

  • For other issues, consult these helpful resources from Adobe:

  • Mozilla FireFox Blocks Adobe Flash by Default
    Mozilla has stated they are blocking Adobe Flash as a default until Flash is able to satisfactorily update securities from publically known vulnerabilities. The most up-to-date version of Flash is protected from some of these vulnerabilities. For now, to either temporarily or permanently activate Flash in FireFox:

    • In a new FireFox browser tab go to “about:addons” and select “Plugins”
    • Find “Shockwave Flash [version]”
    • Select either “Always Activate” or “Ask to Activate” to re-enable Flash
    • Continue to enjoy Speakeasy Speed Test


Other Issues

  • Ad Block and Firewalls
    Our speed test sends packets of empty data back and forth to your computer in order to test your line speed. Since we are a third party sending and receiving a tiny data packet from your computer to perform the test, some adblock or security services interpret this as an attack and will act accordingly. Temporarily lowering the severity should allow the speed test to work. Be sure to turn it back on before leaving our website!
  • Inaccurate Dialup Results
    Our speed test accurately checks broadband (DSL & T1) speeds using socket layer testing, or as fall-back, over HTTP. Dialup modems have a specific compression technique within them that may negate the speed test from allowing for an accurate result over dialup.


Saving Your Speed Test Results

Your most recent results are saved in Results History when tested on desktop or tablet. If you do not see a saved history, please make sure that cookies are enabled in your browser settings.


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