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Hosted Voice — Ricondo & Associates

"I'm busy. I don't have time to track down which office has which provider to get anything done. Now with Speakeasy Hosted Voice and T1 service at all our U.S. locations, I have one point of contact for anything I need. Speakeasy offers convenience, friendly customer service, and cost savings."

— Mike Palic, IT Manager, Ricondo & Associates

• Full Case Study 175k .pdf download

Company Background

Ricondo & Associates, Inc. (R&A) is a full-service aviation consulting company that provides airport planning services, including facilities and operations planning, environmental planning, and financial planning. With nearly 100 employees, the company operates from ten locations across the country - Chicago headquarters, Cincinnati, Denver, Miami, Orlando, Phoenix, Northern California, Southern California, San Antonio, and Washington DC - and also maintains offices in Dubai and Beijing.

Overview

• Challenge
  Before Speakeasy, each of R&A's ten U.S. offices had PBX equipment and local phone service. Calls between locations comprised 85% of monthly long distance bills. With different data connectivity and phone service providers at every location, along with PBX equipment to maintain, R&A's IT staff wasted a lot of time tracking people down to address issues.
• Solution
  R&A's U.S. locations are now united with a Hosted Voice solution from Speakeasy. All calls and transfers between offices are free and can be dialed by extension. Employees can control their phone their phone settings from any location with Speakeasy's intuitive web interface, and advanced VoIP features give R&A unprecedented options and flexibility. For example, Speakeasy TeleWorker service makes remote workers a seamless part of the phone system.
• Results
  R&A simplifies management and saves tens of thousands over their previous system. Savings include low international calling rates. Calls to the Dubai office, for example, now cost just 25% of the previous local phone service rate.