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Hosted Voice — Remote Medical International

"The biggest thing for us is the reliability. With Speakeasy's uptime guarantees and the advanced VoIP features, we don't have to worry about missing critical 'life or death' calls. We also save thousands with Speakeasy's affordable long distance plans, so our employees never hesitate to call customers anywhere in the world."

— Chris Kenney, Director of Sales, Remote Medical International

• Full Case Study 248k .pdf download

Company Background

Remote Medical International operates worldwide to provide training, equipment, consulting, and direct medical and rescue support for remote area and wilderness medicine. Activities range from establishing remote medical clinics and training wilderness paramedics to coordinating evacuations. With several divisions and more than 60 employees throughout North America, the company requires a highly reliable business-class phone solution.

Overview

• Challenge
  Remote Medical operates a 24/7 telemedicine call center, as well as a direct line for staff paramedics in the field. In both situations, immediate response saves lives and missed calls are not an option. With their extensive international calling needs, Remote Medical had been paying "ridiculous" long distance charges to the local telephone company. They also had a PBX phone system that was difficult to scale and "didn't work half the time."
• Solution
  With unlimited nationwide calling plans and exceptionally low international rates from Speakeasy, Remote Medical was able to dramatically reduce monthly costs. Worldwide calls for help from paramedics are now routed directly to an on-call physician. Speakeasy's email notification feature keeps the director of operations in the loop and ensures timely follow-up.
• Results
  With Speakeasy, important callers never get a busy signal or go to voicemail. Remote Medical has saved thousands of dollars on long distance. Even remote and mobile employees have access to these savings via laptop softphones. And adding new employees is as simple as ordering a new VoIP phone and service plan from Speakeasy.