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• Customer Testimonials

Hosted Voice — Princeton Transcription

"When you look at all-around value, Speakeasy is unbeatable. The service is reliable, you get a lot of value-added services, the costs are reasonable, and the customer service is through the roof. I wouldn't let anybody even talk to me about choosing anyone else for Voice over IP or T1 service."

— Paul Tricoli, President & CEO, Princeton Transcription

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Company Background

Princeton Transcription is a medical transcription service. Most of their clients are large physician group practices, and for each client they create a turnkey dictation solution including customized transcription and an electronic medical record management system. The company has more than 100 transcriptionists, most working from home, and a New Jersey headquarters where about ten employees coordinate the business. With employees, clients, and vendors all over the country, almost all their outgoing phone calls are long distance.

Overview

• Challenge
  With so many people working from home, Princeton Transcription needs to be able to manage calls efficiently and wants to avoid giving out employee extensions and direct numbers. They also manage very tight time schedules. Clients are often waiting on medical records so their patients can have procedures done or see the doctor. Before they switched to Speakeasy, Princeton Transcription experienced constant billing problems and sluggish customer service from the local phone company.
• Solution
  With Auto Attendant and Hunt Groups from Speakeasy, callers are quickly and easily routed to the people who can help them, and physicians who need to dictate over the phone can get directly to the digital dictation service. In over a year of Speakeasy voice service, Princeton has experienced only one outage. It was resolved quickly, and their bill was credited. Customers never get lost in bureaucracy at Speakeasy. Working with one knowledgeable individual who understands their unique needs, Princeton Transcription always gets the help they need promptly.
• Results
  The system works great and is simple to update. "With the web-based user interface, we can do so many things ourselves without calling anyone or waiting," says Tricoli. "I've tried other hosted voice services and the reliability was awful—with Speakeasy, reliability is phenomenal, and calls are so clear that people don't even realize it's Voice over IP." Princeton Transcription saves about 30% over their previous service with the local phone company and enjoys exponentially better customer service.