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Hosted Voice — Capstone Granite

"Speakeasy Hosted Voice offers tremendous flexibility and low capital costs on the introduction. You can buy toward the future rather than being simplistic in your thinking. As we open our other facilities, the cost advantage will be substantial."

— Barry Abraham, President/CEO, Capstone Granite

• Full Case Study 163k .pdf download

Company Background

Capstone Granite is a Washington-based company with 18 employees dedicated to designing and manufacturing natural stone surfaces for home environments. Their goal is a revolutionary fusion of old-world craftsmanship and cutting-edge technology. At the Design Center adjacent to Capstone's Issaquah manufacturing facility, clients can use the complimentary computer and WiFi facilities to peruse the Internet for ideas.

Overview

• Challenge
  As a new small business, Capstone didn't want to spend $15,000+ for the call management functions of a PBX system. They had plans to open California and Arizona branch locations, and they needed quality voice services both at their facilities and on the road in order to sell their products effectively.
• Solution
  Speakeasy Hosted Voice scales easily with low set-up costs and web-based moves, additions, and changes. No PBX equipment is required on-site, so the capital outlay is low and there are no maintenance costs. Traveling employees can make business calls with a softphone from their laptops.
• Results
  As Capstone opens new facilities, free calls between locations and 4-digit dialing will help keep the business running smoothly. Capstone enjoys full-featured call routing without a major up-front investment, and clients respond to optimized communication.