Customer Testimonials

Dedicated to Customer Satifaction

"We've been very impressed with Speakeasy's Business VoIP service. The start-up process was smooth and cost-effective, and we receive an exceptional level of ongoing support from our Dedicated Business Account Manager. As a busy executive search firm, we like having a hosted solution that's so easy to manage online. We're also saving about 60% on long-distance, and our recruitment consultants rely on advanced VoIP features like Remote Office and Selective Call Forwarding to help them stay responsive to clients." "Speakeasy has been great to us by addressing our needs in a timely manner. Our account manager is very attentive with quick turnaround times with questions/changes and is extremely helpful. Account Managers are the face of the company, and our account manager gives Speakeasy a professional, successful image. We are happy to have them provide our Voice over IP service." "I depend on the internet everyday. It's vital for my business. I've been a Speakeasy customer for four years, and I'm amazed with the support team and level of service. Truly the right choice." "Speakeasy helps my business run efficiently on the web and their superior phone service lets me focus more time on my business." "I have been incredibly pleased with the response time of your tech staff. They have helped me through problems with patience and are able to help a non-tech person, such as myself, understand what had happened and how to fix it. Thanks for a great group of people. I recommend you to everyone I know who has internet service and to those who need it. You are the best!" "We found THE perfect office for our company, but we had to move quickly. I had a terrible time finding a broadband provider who could get us a connection fast enough. I tried the phone company, the cable company, and several telecomm companies, but they all gave me the runaround. Speakeasy saved our bacon. Not only did they rush our order, they finished the installation a day early! I've also been impressed with how I'm always treated with courtesy and common sense when I call their support line." "We've been shifting all of our business services from SBC and Comcast to Speakeasy for a number of reasons: 1) VoIP isn't hindered, it just works under Speakeasy. 2) When I have a problem, I have a Dedicated Account Manager I contact right away, and one who knows what I'm talking about, and does what needs to be done. 3) No downtime or issues that I've seen. 4) Installation is always a snap with Installation Coordinators who know exactly what I need to get moving. Speakeasy has always just worked. So much that all of our businesses nationwide are switching to Speakeasy's services. I'm going to Speakeasy at home as well!" "I have always been treated like a king by the technical staff at Speakeasy. Whenever I need something done I always get a knowledgeable person on the phone who understands my needs." "When we were looking for broadband access for our small law firm, we checked out all the "large corporate" offerings. They wanted to ding us big bucks for five computers sharing our broadband internet access via our LAN! We needed common sense, technical expertise, and live friendly, competent customer service. We got that plus a great monthly broadband rate with Speakeasy! For five years we've had great service. For a law firm, moving documents and meeting deadlines is critical. Our Speakeasy connection has given us the speed and reliability we really need!" "Speakeasy has been fantastic. Great speed, perfect uptime, and at a very reasonable price!" "I appreciate the service that Speakeasy offers, because it allows us freedom. Other DSL providers can't come close to matching the service and support that Speakeasy offers us. I've had several ISP's and am glad that I made the switch to Speakeasy, because freedom is a wonderful thing and you guys offer a lot of it." "I rely on my DSL service to stay connected to my clients. Since switching to Speakeasy, my service has been nearly uninterrupted with virtually no network down-time. Whenever I need to speak with customer service, they always take care of business quickly and pleasantly. I've never once considered switching to any other broadband provider. Speakeasy is bulletproof." "I have been a Speakeasy Home user for many years. When I started Red Dog Software, I decided to use them for my business broadband needs as well. Speakeasy's excellent customer service, value and constantly improving product line has kept me a satisfied customer for many years." "Speakeasy helped us dramatically lower costs with a fractional T1 connection, allowing us to cut extra DSL phone lines we didn't need. With our previous provider, lines used to go down a few times a week, and their tech support was horrid. Our Speakeasy connection rarely goes down, and when it does the technicians typically resolve the problem within minutes. I love speakeasy." "Speakeasy is not only a better value than our previous ISP but their tech support and service is the best I've had in years." "Speakeasy has helped me through some rough patches when our exchange server was down and my VPN was not working. Using Speakeasy, I was able to stay in touch with my clients and staff. The service is simply the best. Speakeasy sets the industry standard." "After years of reliable service and superb support at home, I moved from PacBell to Speakeasy for our high-speed business connection. We moved to new offices, the connection was up and waiting for us, and, since our business is based on Digital Marketing Services, we have been pounding on it ever since. We're big fans because the price and service add up to a cost of ownership that is so low, it's a slam dunk." "Mid-Pacific Industries uses high performance VPN tunnels to connect remote locations to our corporate network for access to the company database and various support services. Slow network performance resulted in frequent disruption of database connections. These problems caused frustration among employees and delays for customers. In order to eliminate these problems, we switched our corporate and branch locations to Speakeasy using their T1 and DSL services. In the months since the switch over [to Speakeasy] was completed, we have yet to experience a single outage of any duration and employee complaints about poor network performance have ceased. During the transition, they handled every issue in a timely fashion and demonstrated their ability to provide comprehensive technical support. For IT management, having a single contact at your ISP that can handle any issue for all company sites is a dream come true." "Speakeasy customer service is a shining example of what every service provider should offer. I am able to submit and view issue status (virtually real-time) and usually receive a follow-up phone call to ensure any issue has been resolved." "In business and finance customer security is crucial. I can rely on Speakeasy's network for that." "With Speakeasy, I'm getting twice the bang for my buck. That's the bottom line - more for less. When you toss in the good customer service and less wait times, Speakeasy offers a superior product for less money and less hassle. My customers benefit by getting a faster line to upload/download files. Everyone is happy!" "My business benefits substantially with the cost savings and network reliability that Speakeasy has to offer. Many companies wouldn't consider using a DSL line for serving any volume of content, let alone run a group of servers. My company has taken that chance based on research and education and Speakeasy has not let us down. My company, and customers, have not noticed a moment of downtime since we connected with Speakeasy, and we know we can count on that in the future." "My Dedicated Business Account Manager is awesome. He works so well with us that he anticipates our questions, talks to us at a level so that we all understand everything, and he's got a sense of humor ... very important!" "Speakeasy was the logical choice for us after going with the alternatives. After months of never-ending frustration with our previous provider, we took the steps to quickly migrate away from the nightmare. Within hours of signing up for service, our DSL was already provisioned and active. Having worked for a DSL provider previously, I've never seen anyone able to get a customer online as quickly and painlessly." "I am way too busy to futz with DSL problems. With the service and support I get from Speakeasy, our DSL is one thing I never have to worry about. Given the problems we had with previous vendors, this is PRICELESS!" "No matter where our customers are located geographically or who they use for their ISP, Speakeasy's reliable T1 service ensures that our customers are always able to connect with our web based database for tax rate updates." "We took a long hard look at internet providers, we read the reviews, we looked at the product offerings, and in the end Speakeasy was the winner. I don't want to imagine the headaches if we'd gone with any other provider." "Our technical consultant recommended Speakeasy to solve our previous ISP issues-poor download times, unstable connectivity, jumping latency, and dynamic IP addresses. Speakeasy's priority routing makes the service far superior than the rest in the industry. Speakeasy has the best quality bandwidth, lowest latency, best uptime, and excellent support which helps keeps our fast-paced business moving." "I just cancelled my contract with XO because of their lack of service, professionalism, and timeliness. At Speakeasy both my sales rep and Dedicated Business Account Manager have been courteous and responsive - Speakeasy will be the highlight of my IT stories for much time to come. Thanks Speakeasy for showing the world how business should be conducted." "After previously using 4 other DSL providers over the years for our business, I can honestly say that Speakeasy's product, pricing, sales and service are the best in class. Our interface with Speakeasy tech support was above par which enabled us to get online quickly and successfully. Based on this awesome experience, we have also transferred our web and domain hosting services to Speakeasy—we now have one provider, one point of contact, and one great high-quality service provider." "Speakeasy is a progressive company who's looking toward the future while keeping the customer in mind. They are always on the leading-edge of technology—they continuously offer the highest speeds available anywhere, were the first to accept and offer Wireless Access Points, and are already on the forefront of VoIP. "
"Other DSL providers' restrictive policies made it a pain to effectively run my business. Speakeasy is a company for the tech-minded run by the tech-minded. They tailor and develop their plans and policies with the tech community in mind, and they make everything as easy as possible." "Most other ISP's habitually tell you 'sorry, I can't help you.' With their legendary support, Speakeasy is the only real choice for DSL. My business DSL service is exactly what I need and not bundled with software I don't want. And, unlike other ISPs, they provide static IP addresses that allow me to offer web services to my clients." "Customer service is #1, and I was beginning to lose faith in all service providers. Speakeasy has not only proven their weight in gold in terms of service and quality, but they have rejuvenated my beliefs in this world that requires us to have broadband. I will always stick with Speakeasy." "My Speakeasy sales representative listened carefully to me and showed me exactly how Speakeasy would address my needs—and they have. With Speakeasy, my business operations are not inhibited by restrictive policies, and your service people really listen and care." "My business needed a connection fast and every provider I called said it couldn't be done. From the minute I started talking with the Speakeasy team, I was assured my short timeframe could be met. Speakeasy delivered on this promise, and within several business days my T1 was installed and working. With this quick turnaround, wonderful customer service, and a genuine desire to help my business, I will eagerly recommend Speakeasy to all my colleagues." "I opened a coffee shop in Seattle, and we needed high-quality business-class broadband for our back-office needs and WiFi service to offer our customers. Speakeasy came through with a big pipe and amazing service at a reasonable price—our customers love the WiFi access, and the superior service keeps us coming back for more. Thanks to Speakeasy for continuously delivering what they promise." "Speakeasy stays out of my way, allowing me to configure and manage key aspects of our IT infrastructure and unlike past service providers, Speakeasy has amazing service uptime and customer response. All this combined with the self-service portal, MySpeakeasy, allows me to focus on managing my infrastructure not my service provider." "Customer service is without a doubt the number one reason why I stay with Speakeasy. Our remote office is 100% dependent on our network, and instant access to a customer support agent is essential if there is a problem. Speakeasy's excellent service is also the reason why we also added hosting and switched from another VoIP provider to Speakeasy." "With our previous provider our service was intermittent and the contract didn't allow us to use the connection to run our business without significant additional monthly charges. With Speakeasy, the services our business needed were available 'out of the box' with no hidden charges. Speakeasy has the best cost/benefit ratio that we could find, and customer service is quick and knowledgeable."

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