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Managed Services — FAQ

Speakeasy's Managed Services combine various hosting types, value-added services and consulting to create custom solutions for specific business needs. Speakeasy's Managed Services include Colocation, Managed Hosting, and Shared Web Hosting. Below is a list of frequently asked questions by customers looking into a managed service solution. If you don't find the answer below give us a call at 1-877-638-3473.

Check here to view all questions and answers.

  • What is Speakeasy's Colocation solution?
    Speakeasy provides a controlled environment for data warehousing and delivers mission critical applications via the Internet. Customers provide their own servers. Speakeasy's Colocation solution includes:
    • Equipment space: secured rack space
    • Power: AC/DC, UPS battery backup, and generator failover
    • Environmental controls: temperature, humidity, security, fire prevention
    • IP transit provider: Speakeasy private IP network plus redundant failover
    • Customer choice of service options
  • What is Speakeasy's Managed Hosting solution?
    Managed Hosting combines a dedicated server or servers with a full range of value-added service options. Our engineers architect custom server solutions, lease them to customers, and manage them in secure data centers.
    • Speakeasy designs and builds the hardware.
    • We also provide maintenance, OS installations, rack space, power and bandwidth.
    • Customer pays for bandwidth overages and remote hands services for troubleshooting.
    • We support diverse platforms, including Windows, Linux, and Unix.
  • What are Speakeasy's shared web hosting services?
    Speakeasy offers simple but robust web, mail, and DNS hosting plans with 99.99% guaranteed uptime on our managed webcluster. A range of add-on options and exceptional 24/7 support make these plans a great value for many individuals and small businesses.
  • Why choose Speakeasy for Managed Services?
    • Speakeasy offers complete solutions for small businesses, including broadband, voice and managed services.
    • Our well-earned reputation for extraordinary customer service is backed by robust SLA guarantees.
    • Plus, when you choose us for Managed Hosting or Colocation, you'll work directly with certified engineers, experts in designing and supporting business hosting solutions.
    • Our engineers respond within 15 minutes when you contact us for support.
  • What are our SLA guarantees?
    For Managed Hosting and Colocation, we guarantee:
    • 99.99% uptime
    • Hardware failure replacement within 8 hours
  • What are the benefits of Speakeasy's private network?

    Speakeasy's private-fiber network was engineered for exceptional speed, security, and reliability. We serve 120 metropolitan markets throughout the country and maintain eight major Points of Presence (POPs). The multiple physical fiber paths that form Speakeasy's nationwide mesh of connectivity include a main primary and redundant "ring network" that connects the POPs, as well as supplemental and "express" routes to ensure optimal performance between markets.

    Using world-class equipment and proactive management techniques, the Speakeasy network offers exceptional stability with low latency and exceptionally low packet loss. All circuits are maintained below capacity and augmented as needed to prevent bottlenecks.

  • Where are the facilities for Colocation and Managed Hosting?
    Speakeasy maintains nine first-class data centers, located in Seattle, San Francisco, Los Angeles, Chicago, Dallas, NYC, Atlanta, Washington, D.C., and London. For complete details about each facility, see Network & Facilities.